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Responding to customer requests on time as well as resolving customer issues in a timely fashion is an extremely part of customer service.
good customer service leads to customer satisfaction which can generate positive word-of-mouth for your business, keep your customers happy
Good customer service relates to the service you and your employees provide before, during and after a purchase.
cost effective is something that is a good value, where the benefits and usage are worth at least what is paid for them.